For adults aged 18 and over only. If an Australian Vaqlino order may need to be returned, contact support before posting the item back. Vaqlino’s live Returns and Refunds policy says not to return a product until support has provided instructions and the correct return destination.
This is a practical preparation guide, not a guarantee that a return or particular remedy will be approved. Each request must be assessed against the order record, the product issue and rights that apply under the Australian Consumer Law.
What to check before contacting support
Start with the confirmed order record and the item that arrived. Record the order number, the exact product name or SKU, and a short description of what is wrong. These details help identify the relevant catalogue record without relying on a similar product name.
If the item is damaged, faulty, incomplete or different from the confirmed order, keep the item and its packaging. The returns policy asks for clear photographs when damage or an incorrect item is involved. Do not discard packaging or send anything away while the issue is being reviewed.
Why you should wait for return instructions
A return address should come from support for the specific case. Sending a parcel to an address found elsewhere, or posting it before the request is assessed, can make the parcel harder to identify and may not follow the required process. The current policy also notes that change-of-mind returns may be restricted for regulated or sealed goods.
Use the official Vaqlino contact page and keep the first message focused. Include an order number only when it is relevant. Do not send card details, identity documents or unrelated personal information through the form.
Delivery issue or return issue?
If tracking is delayed or a parcel appears damaged in transit, also review the Shipping Policy. It directs customers to use the contact form with the order number and delivery postcode for a delayed tracking record or an apparently damaged parcel. Avoid publishing delivery information in comments or public channels.
If the parcel arrived but the goods are faulty, damaged, incomplete or different from the confirmed order, the Returns and Refunds policy is the more specific starting point. In either situation, support needs enough information to distinguish the order and the problem.
What happens after the request
Wait for support to provide the next step and, where applicable, the correct return destination. An approved remedy may be a replacement, refund or another solution appropriate to the issue. The exact outcome is not determined by this guide.
Vaqlino’s Terms and Conditions state that nothing excludes rights that cannot be excluded under the Australian Consumer Law. They also confirm that the current product and cart pages are the authoritative record at the time of an order, and that delivery is restricted to eligible Australian addresses.
Short pre-return checklist
- Confirm the order number and the exact product name or SKU.
- Write a concise description of the issue.
- Take clear photographs when an item is damaged or incorrect.
- Keep the item and packaging while support reviews the request.
- Contact Vaqlino before posting anything back.
- Use only the return instructions and destination supplied for the case.
Tobacco products are for adults aged 18 and over. Tobacco contains nicotine, and smoking causes serious health risks. This article does not promote tobacco use or provide health advice.